Creating and editing a Work Center
Define a Work Center with its inputs, processing, outputs and starting answers, and change it later.
You need the hire_coworkers or admin ability to create or edit a Work Center.
To create one, select Define a Work Center on the Intelligence Map. To change one, select Edit on its card. The page is headed Name a Work Center. when you create and Edit this Work Center. when you edit.
The fields#
Every field in the table below except Team is required. Until all are filled in, the page shows "Every field below is part of what defines this Work Center — fill them all in." and the save button is unavailable.
| Field | What to enter |
|---|---|
| Name | A short name, such as Renewal Benchmarking. |
| Team | The team that owns the work. Choose from your teams, or leave No team. |
| Inputs | What comes in: the documents, data, requests or events the work starts from. |
| Processing | What happens to the inputs: the steps, judgment calls and checks. |
| Outputs | What the work produces and who receives it. |
| Cadence | How often it happens, such as Daily, Per deal or Ongoing. |
| Stakes | What goes wrong if the work is done badly. Higher stakes are a reason to keep more human oversight. |
| Ownership | Who is accountable today. A role or team is fine. |
A panel titled About these fields stays beside the form with this guidance.
Your starting answers#
These place the Work Center on the map before it has been tested.
- Intelligence asks whether the judgment the work takes is reducible to rules. Choose Reducible or Irreducible. Irreducible means the task needs human judgment or accountability.
- Capability asks whether the work can be done reliably today without a person. Choose Reducible (AI can perform it today) or Irreducible (AI cannot).
- Where the intelligence lives today lets you select any of In people's heads, In relationships, In documents and In processes.
- Documented is low, partial or high: how well the knowledge is written down.
- Transferable is low, partial or high: how easily someone else could pick the work up.
New Work Centers start with both axes Reducible and both levels partial.
For a Work Center without a classification, a note explains that these are your starting answers and that the Irreducibility Test confirms them. If you edit a Work Center that is already classified, the note reads "Changing these updates this Work Center's classification." The classification always follows the two axes.
Saving#
- Create Work Center (or Save changes when editing) saves and returns you to the map. While saving the button reads Saving….
- Run Irreducibility Test → appears only when editing. It saves your changes and then opens the test.
- Cancel returns to the map without saving.
If something goes wrong, the message appears beside the buttons.